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Wenger Corporation

Customer Terms and Conditions

PRICING

Prices are subject to change without notice. Prices shown do not include shipping and handling. For more information, please contact your Wenger representative. Instruments and accessories shown with specific Wenger products throughout the catalog are not included in the price and they do not come with the purchase of the product.

SHIPPING POLICY

Prices shown do not include shipping and handling charges because we do not use a flat rate. In order to provide you the most favorable rate we calculate the cost of each shipment individually based on size and weight. Your Wenger representative is ready to provide you with a full quote, including shipping and handling based on your location and the weight of your order. All weights listed in our catalog are product weights and not shipping weights. For exact shipping and handling charges, please ask your Wenger representative.

DELIVERY AND INSTALLATION

Wenger delivery and installation services are two great advantages of buying direct from Wenger. At your option, we will package, ship, and install your order with the care and understanding that only the product manufacturer can provide. Wenger drivers and installers are experienced professionals who are intent on meeting your needs and providing the service you expect. Wenger installation services will ensure that your Wenger investment is in perfect working order from day one and for many years of performance. Please contact your Wenger representative for exact costs for these services.

CHANGES/CANCELLATIONS

Any changes or cancellations to orders for standard product require written consent from Wenger. A 25% fee may apply if changes or cancellations occur within 15 days of shipment. Changes and/or cancellations to custom products including Customers Own Material (COM), finish matches, custom colors, rush orders, or modified products are not allowed.

DELAYS/STORAGE

Two weeks advance notice is required when any delays in shipment, delivery, or installation beyond the acknowledged ship date are necessary. The costs of storage, rehandling, additional freight, and additional installation or labor costs will be billed to the Purchaser. If goods require storage, transfer to storage will be deemed as shipment to the Purchaser for all purposes including invoicing and payment.

RETURNS

Returns are not accepted without written approval from Wenger. All authorized returns are subject to a minimum 20% restocking/rehandling fee which may be higher depending upon the product. Custom products are not returnable.

CUSTOMER SERVICE

If you have questions about your Wenger product or have any problems with your order, please call our customer service representatives at 1-800-887-7145.

WARRANTY

Wenger products are guaranteed to be free of defects in materials and workmanship for a period as described in the Wenger Warranty statement. For complete warranty information, please contact the Wenger customer service department at 1-800-887-7145 or visit our website at www.wengercorp.com.